Service Level Agreement (SLA) Service Level Agreement (SLA)

This agreement defines the level of service we provide to our valued customers. We are committed to ensuring system uptime of no less than 99.9% per month, with a guarantee to respond to support requests within 24 business hours at most. We also commit to providing regular system updates to ensure optimal performance and security, continuously improving the user experience.

  • Guaranteed 99.9% monthly uptime with compensation in case of non-compliance

  • Support response within 24 hours, with immediate assistance for critical cases

  • Regular free system updates with new and enhanced features

  • Backups every 6 hours to protect data from any loss

  • 24/7 continuous monitoring of performance and security

Privacy and Data Protection Agreement Privacy and Data Protection Agreement

We respect your data privacy and handle it with complete confidentiality in accordance with the highest international standards and global data protection laws. Your data will not be shared with any third party without your explicit consent or unless required by law. We also use advanced encryption technologies and the latest security protocols to safeguard your data.

Protection Guarantees:

  • AES-256 encryption for all sensitive data and transactions

  • No sharing of data with external parties without your consent

  • Full rights to request deletion, modification, or transfer of your data

  • Triple security audits by certified international experts

  • Full compliance with GDPR, ISO 27001, and SOC 2 standards